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英语听力测试一:
接下来听到的对话中，用到了1~7 所列出的单字和片语，请从(A)~(G)中选出一个意思最接近的选项。
1. ornament (A) to complete by writing in details
2. unfortunately (B) a thing
3. form (C) repayment
4. fill in (D) value-added tax
5. item (E) a document
6. VAT (F) an object for decoration
7. refund (G) unluckily
答案：1.F 2.G 3.E 4.A S.B 6.D 7.C
英语听力测试二：
请根据对话内容回答问题。
Q: What would the customer like to get?
A: ______________________________
答案：Ornaments
英语听力测试三：
请根据对话内容，选出一个正确答案。
1. When will the items that the customer would like to buy be available?
(A) The next day
(B) By the end of the next week
(C) A month later
2. Did the customer also fill in the address?
(A) By credit card
(B) By Solo card
(C) By cash
3. How did the customer pay?
(A) By credit card
(B) By Solo card
(C) By cash
答案：1.B 2.B 3.A
英语听力测试四：
下面是对话部分的内容， 请再听一次对话，在空格内填入遗漏的部分。
Sales Assistant: Sure. Please ____________here …. Thank you. Here's your _________and ________.
Customer: Excuse me , but where can I _________the VAT ________________?
_______________. At ____________, it's well-sign posted.
Thank you. Bye.
Bye.
答案：Sign, receipt, copy, claim, refund, Upstairs, customer Services
听力原文：
Hello.
Hi.
Urm,I'm wondering whether you've got more of these ornaments.
No, unfortunately that's all we've got. But next week, more of these ornaments will be coming in. Would you like us to keep them for you?
Oh, yes,please.
OK, then, let me get the form...Here you are. Please fill in your name and telephone number here. We'll call you when we get the items.
All right. That's 85.67,please.
Do you accept this credit card?
Sure. Please sign here...Thank you. Here's you receipt and copy.
Excuse me, but where can I claim the VAT refund?
Upstairs. At Customer Services, it's well-sign posted.
Thank you. Bye.Bye.
原文翻译：
哈啰。
嗨。
呃，不知道你们有没有更多这种饰品?
没有，很抱歉，这些就是全部了。但是下个礼拜会有更多这种饰品进货，需要我们为您保留吗?
喔，好，谢谢。
好的，那么，让我拿张表...请拿去。请在这里填上您的姓名和电话，货到之后我会打电话给您。
好的。总共是85.67 英镑，谢谢。
你们接受这张信用卡吗?
是的，请在这边签名...谢谢您，这是您的收据和签单。
不好意思，请问一下我要去哪里办加值税的退税?
在楼上，顾客服务中心，有标识写得很清楚。
谢谢你，再见。再见。
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