G类雅思一般用于移民,商业G类雅思考试内容一般都是与生活相关的,那么下面就和出国留学网的小编来看看G类雅思写作思路:投诉信。
本期介绍的是雅思G类写作中常见的投诉信,大体的思路是从投诉内容,投诉对象以及投诉原因,处理方式等几个方面展开内容,根据具体的投诉理由:
投诉理由:服务不周
投诉信中投诉服务是经常会考到的话题,一般主要集中在对于饭店,宾馆,餐厅,旅行社等服务性行业的投诉,此类书信一般在结构上可分为以下几个部分:
(一) 自我介绍,表明投诉内容以及与收信人的相关性。
(二) 陈述投诉内容,如时间、地点、人物、事件等,并指出对方服务问题所在以及由此而产生的对自己或者家人的影响。
(三) 提出整改建议或者希望得到对方的赔偿或补偿。
投诉理由:虚假宣传
对于虚假宣传的话题,我们的投诉重点主要围绕在收到的产品与描述不符或者得到的服务项目和合同上的不一致或遗漏以及根据提示使用后无法获得预期效果等。此类书信在结构上一般由三部分组成:
(一) 表明投诉原因。
(二) 陈述投诉内容,如时间、地点、人物等,并指出具体问题所在以及由此而产生的后果。
(三) 提出整改建议或者希望得到对方的赔偿或补偿。
除了上述例子外,建议考生还可以根据不同题目,用不同思路进行拓展,比如实物我们可以从产品的外观,质量,性能,保质期入手;服务我们可以从软硬件设施,合同履行周期,场所变更等方面入手。
投诉理由:送货问题
关于送货问题里最常见的考题是别人寄给你的一件物品或者包裹你迟迟未收到,在信件结构上和投诉质量低劣类似:
(一)表明投诉原因。
(二)陈述投诉内容,如物品的特征,邮寄的时间等,并指出由此而产生的后果。
(三)提出整改建议或者希望得到对方的赔偿或补偿。
若题目中未提及具体物品,我们除了说包裹外,还可以说是一封信或者是重要文件。邮寄外,我们还可以说是快递中物品未收到或者遗失,此物品是生日礼物或者公司重要档案,对于收件方的意义或者价值巨大等来扩充写作思路。
还有一类是针对个人或市政的投诉信
这里通常是涉及到因为某些人的素质问题,影响了生活,比如市政修路太吵,邻居家的狗在家门口乱撒尿等等。一般会从以下几个方面着手:
(一) 自我介绍
(二) 陈述投诉的内容,如你家狗狗在我家门口做了不文明的行为,为此我花了很长时间打算,而且这不是第一次了!现在我家门口异味严重,完全没办法开门开窗通风,而且这个味道常常吸引别人家的宠物来此,我的生活被打乱了。
(三) 提出整改意见或赔偿要求:请你自行把狗教训一顿,然后栓好你的狗,顺便买点消毒剂来帮我把门口清理一下。如果再发生这样的情况,我会选择报警的。
You should spend about 20 minutes on this task.
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.
Write a letter to the manager of the restaurant. In your letter
» explain why you were at the restaurant
» describe the problems
» write about the action you want the manager to take
You do NOT need to write your own address.
Begin your letter as follows:
雅思G类写作范文
Dear Sir /Madam,
I am writing to raise my concern about the dish I was served in your restaurant on last Sunday. I am Lattisha James, visited your restaurant on last Sunday for dinner with my family. I went there because I did shopping at the Ansar mall, near to your restaurant, and I heard much about your restaurant in the radio advertisement.
When we came there, we saw a special menu written on a board and kept in front of the restaurant and name of that dish was Chettinadu fish curry. Therefore, we decided to taste that and we ordered rice with this fish curry. When we got that food, we found chilli powder on the surface of the fish and we enquired about that and one of your employees told they keep it off one hour after marinating with chilli powder with some other ingredients. Even though we felt bad, our children had it because they like fish curry. Unfortunately, my son had severe vomiting after we reach home and admitted to hospital for one day.
I will appreciate you if you could have taken an action about this inconvenience we had due to the food. Please instruct your chefs to follow a good hygienic manner and if they do not know to make such kind of food please do not offer it to the customers because it will affect your prosperity and our health.
I hope you will take this matter seriously and will take a proper action.
Yours sincerely,
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